Refund policy

It is imperative that customers read and understand the Uniform Industry Returns and Exchange Policy as shown below. As we only sell brand new garments, our suppliers impose the following guidelines regarding returns and exchanges.

As a uniform business, we sell our apparel in bulk to businesses which eliminates the need for returns. Should a private buyer wish to buy small volumes, we are more than happy to accomodate their order but they must be mindful of the below information regarding Returns and or Exchanges. For some small orders, it is often more cost effective to simply keep the product

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Returns, Exchanges, Store Credit & Refund Policy

Effective Date: 4 August 2026

At Uniforms.com.au, we are committed to supplying quality apparel backed by professional customer service.

This policy explains our voluntary Change of Mind Policy, our Returns & Exchanges process, and your rights under the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet one or more of these consumer guarantees, you may be entitled to a repair, replacement or refund depending on the nature of the issue.

If a product has a major failure, you are entitled to choose either:

A refund; or
A replacement.

If a product has a minor failure, Uniforms.com.au may choose to repair or replace the product within a reasonable time.

Where a refund is required under the Australian Consumer Law, it will be processed using the original payment method unless otherwise agreed with the customer.

Change of Mind Returns

Although we are not legally required to accept change-of-mind returns, Uniforms.com.au offers this service on eligible products as a goodwill gesture.

We do not provide refunds for change-of-mind purchases.

Approved change-of-mind returns will receive a Uniforms.com.au Store Credit after applicable fees and charges have been deducted.

Store Credit:

Is issued in Australian Dollars (AUD).
Is valid for 12 months from the date of issue.
Cannot be redeemed for cash.
Cannot be exchanged for a refund.
May only be redeemed on Uniforms.com.au.

Returns & Exchanges

At Uniforms.com.au, we choose not to build the cost of returns into the price of every product. This allows us to keep our prices as competitive as possible for all customers.

Unlike traditional retail stores that hold inventory on shelves, many of our products are sourced from our Australian supplier network specifically to fulfil customer orders. When eligible products are returned, our suppliers charge us restocking fees, freight charges and handling costs.

Rather than increasing the price of every product to cover these costs, we only charge customers who choose to use our voluntary change-of-mind return service.

These charges are intended to recover part of the costs we incur from our suppliers and logistics partners when processing eligible returns.

Eligibility for Change of Mind Returns

To qualify for a Store Credit, all of the following conditions must be met:

Return request lodged within 30 days of delivery.
Return approved by Uniforms.com.au before goods are returned.
Goods are unused, unworn and unwashed.
Goods remain in original saleable condition.
Original packaging, labels and swing tags remain attached.
Proof of purchase is provided.
Goods have not been customised, decorated or altered.

Returns that do not meet these requirements may be declined.

Return Fees

For approved change-of-mind returns, the following charges apply:

15% supplier restocking fee calculated on the returned product value.
$19.95 freight and supplier handling fee per brand represented in the return.
Customers are responsible for the cost of returning goods to Uniforms.com.au.

Original outbound freight charges, express shipping charges and other service fees are non-refundable.

These charges do not apply where a customer is entitled to a remedy under the Australian Consumer Law.

Return Authorisation (RA)

A Return Authorisation (RA) Number must be obtained before any goods are returned.

Returns received without an RA Number may be refused.

Your return request should include:

Order number
Customer name
Contact details
Reason for return
Photographs where applicable

Once approved, Uniforms.com.au will provide return instructions.

Approved returns must be received within 7 business days of the RA Number being issued unless otherwise agreed in writing.

Products Not Eligible for Change of Mind Returns

The following products cannot be returned for change of mind unless required under the Australian Consumer Law:

Embroidered garments
Screen printed garments
Heat transferred garments
Dye sublimated garments
Garments personalised with names or numbers
Custom-made products
Special order products
Products ordered specifically for a customer
Altered garments
Clearance or final sale items
Gift cards
Used, worn or washed products
Damaged products
Products returned without original packaging or tags

As customised products are manufactured specifically for each customer, they cannot be resold and therefore cannot be accepted for change-of-mind returns.

Artwork approvals provided by customers constitute approval to commence production. Once production has commenced, customised orders cannot be cancelled or returned except where required under the Australian Consumer Law.

Incorrect Size or Colour Ordered

Please carefully review garment sizing, measurements and colour selections before placing your order.

If the incorrect size or colour has been ordered, eligible products may be returned under this Change of Mind Policy.

Customers are responsible for all freight costs associated with returning products and shipping replacement products unless otherwise required by Australian Consumer Law.

Colour, Fabric & Manufacturing Variations

We make every effort to accurately display product colours, fabrics and finishes.

However, actual products may vary due to:

Computer, tablet or mobile screen settings
Photography lighting
Manufacturer dye batches
Fabric characteristics
Production processes

Minor variations in colour, texture, trim or stitching between manufacturing batches are considered normal industry variations and are not manufacturing faults.

Size Tolerances

Manufacturing tolerances are standard within the apparel industry.

Garment measurements may vary within the manufacturer's accepted production tolerances.

Minor measurement variations are not considered defects.

Customers should always refer to the garment sizing charts before ordering.

Damaged, Incorrect or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

An incorrect product;
A damaged product;
Missing items; or
Freight damage,

please notify Uniforms.com.au within 7 days of delivery.

Where possible, please provide:

Order number
Photographs of the product
Photographs of the packaging
Description of the issue

We will assess the matter promptly and provide an appropriate resolution.

Return Shipping

Unless the return is required under Australian Consumer Law:

Customers are responsible for return shipping costs.
Customers are responsible for replacement shipping costs.
Products must be packaged securely to prevent damage during transit.

Uniforms.com.au reserves the right to refuse claims where returned products are damaged due to inadequate packaging.

We recommend using a tracked and insured freight service.

Uniforms.com.au is not responsible for returned goods lost or damaged during transit.

Order Cancellations

Orders may only be cancelled before production or dispatch has commenced.

Where an order has already been picked and packed but has not yet been dispatched, cancellation may be accepted at the discretion of Uniforms.com.au.

Approved cancellations at this stage will incur a 20% cancellation fee calculated on the value of the products being cancelled. This fee contributes towards administration, supplier processing, picking, packing and restocking costs already incurred.

Orders that have entered production or have been customised, embroidered, screen printed, heat transferred, dye sublimated or otherwise personalised cannot be cancelled except where required under the Australian Consumer Law.

How to Request a Return

To request a return, please contact our Customer Service team before sending any products back.

Please include:

Order number
Customer name
Contact details
Reason for return
Photographs (if applicable)

Once approved, we will issue a Return Authorisation Number and provide instructions for returning your goods.

Contact Us

If you have any questions regarding this Returns Policy or require assistance with a return, please contact the Uniforms.com.au Customer Service team.

Your Rights

Nothing in this Returns, Exchanges, Store Credit & Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation.

Where this policy is inconsistent with the Australian Consumer Law, the Australian Consumer Law will prevail.